Policies

Cancellation Policy

We ask that you please reschedule or cancel at least 1 day or 24 hours before the beginning of your appointment or you may be charged a cancellation fee. Each service has a set cancellation fee which is 25% of service price. To avoid paying the 25% cancellation fee please reschedule or cancel appointment within the 24 hour timeframe.

Return Policy

Skincare products purchased directly from Lucid Wellness are eligible for returns within 30 days from the date of purchase. The products must be in its original condition and packaging, with all seals and labels intact. To initiate the return please reach out to our team within specified return period. Once the returned product is received and verify its condition, we will either process a refund or an exchange as per your prefeance. For hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless they are defective. We do not accept returns for products purchased from third party sellers or authorized retailers. Please refer to their return policies. Please note that our return policy is subject to change without prior notice. We recommend reviewing our website or contacting our team for the most up to date information.

Privacy Policy

At Lucid Wellness, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and disclose the information you provide to us when using our facial spa services and purchasing skincare products from our online store. We collect personal information, such as your name, email address, and payment details, to process your orders, fulfill your requests, and provide you with excellent customer service. We may also collect non-personal information, such as your IP address and browsing history, to improve our website and tailor our offerings to your preferences. We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill your orders or comply with legal requirements. We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse. By using our services or website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You have the right to access, modify, or delete your personal information, and you may unsubscribe from our marketing communications at any time. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our website may contain links to third-party websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit. By using our services or website, you acknowledge and agree to the terms of this Privacy Policy. If you have any questions or concerns about your privacy or this policy, please contact us for assistance. We are dedicated to protecting your privacy and ensuring a secure and enjoyable experience at Lucid Wellness.

Terms of Service

Welcome to Lucid Wellness! These Terms of Service outline the rules and regulations for the use of our facial spa services and online skincare product store. By accessing or using our website, receiving our facial treatments, or purchasing our skincare products, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services or website. All content, including text, graphics, logos, images, and software, on our website is the property of Lucid Wellness and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent. Our facial treatments are designed to provide corrective skincare solutions, but individual results may vary. It is important to consult with our skincare professionals to determine the best treatment plan for your specific needs. Our online store offers a variety of skincare products, and we strive to provide accurate and up-to-date information about them. However, we do not guarantee the accuracy, completeness, or reliability of the product information, and it is subject to change without notice. All prices on our website are listed in the currency specified. We reserve the right to change prices or discontinue products without prior notice. Payment for products is required at the time of purchase, and we accept the payment methods specified on our website. Shipping times and costs may vary, and additional charges may apply for international orders. We are not responsible for any customs fees, import duties, or taxes incurred during international shipments. To the fullest extent permitted by law, Lucid Wellness shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of our services, facial treatments, or purchase and use of our skincare products. We reserve the right to modify or replace these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any updates or changes. These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. By using our services or website, you acknowledge and agree to abide by these Terms of Service. If you have any questions or concerns about these terms, please contact us for clarification. Thank you for choosing Lucid Wellness. We are dedicated to providing you with exceptional facial treatments and high-quality skincare products.